Refund & Cancellation Policy

TRACR — Powered by BizLegal AI (bizlegal-ai.com)

Last updated: April 2026

1. Subscriptions — cancel anytime

You can cancel any recurring TRACR subscription at any time, for any reason. Cancellation stops future billing immediately. Access to scans and reports continues until the end of the period you have already paid for. We do not pro-rate or refund mid-period unless we are at fault for an outage that prevented you from using the product.

2. One-time wallet scans & reports — non-refundable once produced

Wallet scans, risk reports, and other one-time outputs are non-refundable once produced and delivered. The work is bespoke; once analyst time and compute have been spent on your inputs, that cost cannot be returned to us. Two exceptions apply, and we honour them in full:

Damaged delivery — file is corrupted, unreadable, or missing material content.
Demonstrably defective output — wrong wallet address scanned, wrong chain, wrong jurisdiction, or factual error confirmed on review.

In both cases we attempt redelivery first; if the corrected output still fails specification, we issue a full refund.

3. Pre-delivery cancellation

If we have not yet started production on your one-time order, we issue a full refund. For most TRACR scans we begin work within 5 minutes of payment confirmation; once started, the order falls under section 2.

4. Cryptocurrency payments

NOWPayments transactions that have already finalised on-chain cannot be reversed. Where a refund is approved under sections 2 or 3, we issue it in the original cryptocurrency at the prevailing exchange rate, or as a credit toward future TRACR scans at our discretion.

5. Chargebacks

Please contact us first. We respond within 2 business days and resolve almost all disputes directly. Chargebacks raised without prior contact may result in account suspension while we work through the dispute with the card network.

6. Contact

Refund & cancellation inquiries: [email protected]